Curator Hotel & Resort Collection Partners With ReviewPro to Offer Guest Feedback Management Solution to Member Hotels | News

By Editor On Oct 26, 2021

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BETHESDA, Md. & BARCELONA, Spain – (BUSINESS WIRE) – Dec. October 2021–

As announced today, Curator Hotel & Resort Collection (“Curator”) has selected ReviewPro, a Shiji Group brand, to offer its member hotels a unique solution for guest feedback management, online reputation management (ORM) and guest satisfaction surveys (GSS ) includes.

“As hotel demand rebounds and staffing challenges persist, hotels must continue to focus heavily on their guest feedback data to ensure they continue to deliver exceptional guest experiences and identify areas for improvement,” said Austin Segal, vice president of Curator Hotel & Resort Collection . “We believe ReviewPro is a unique proposition for our members by collecting and analyzing guest feedback and making data-driven decisions that improve the guest experience, which ultimately increases bookings and revenue. ReviewPro enables our member hotels to achieve these goals while delivering exceptional value as part of their technology stack. “

After evaluating numerous vendors, Curator selected ReviewPro as their preferred partner based on its outstanding technology, global presence, dedication to development and customer support, and preferred pricing plan.

“We are very excited to give members of the Curator Hotel & Resort Collection the opportunity to improve the guest experience and their operations, and to further improve their technology systems,” said Michael Kessler, CEO of ReviewPro. “We look forward to being part of the growth and success of Curator.”

About Curator Hotel & Resort Collection

Curator Hotel & Resort Collection is a unique collection of hand-picked small brands and independent lifestyle hotels and resorts worldwide, founded by the Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator offers lifestyle hotels the opportunity to compete together while giving its members the freedom to preserve what makes their hotels unique. It offers independent lifestyle hotels the benefits of partnering with other unique lifestyle hotels and brands while participating in world class company agreements, services and technology. In addition to Pebblebrook, the founding members of Curator include the Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality and Viceroy Hotels & Resorts. More information is available at www.curatorhotelsandresorts.com.

About ReviewPro

ReviewPro, part of the Shiji Group, is the world’s leading provider of guest intelligence solutions with more than 60,000 facilities in 150 countries. ReviewPro’s Global Review Index ™ (GRI), the industry-standard online reputation score, is based on review data collected from over 175 OTAs and review sites in over 45 languages. The cloud-based suite for enhancing the company’s guest experience includes online reputation management, guest satisfaction surveys and automated case management. ReviewPro also offers an AI-driven innovative Guest Experience Automation ™ product to automate guest experience management for hotels. These tools and processes enable customers to prioritize operational and service improvements to deliver a better guest experience and increase guest satisfaction, online rankings, and revenue. More information at https://www.reviewpro.com.

About Pebblebrook Hotel Trust

Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust (“REIT”) and the largest owner of lifestyle hotels in cities and resorts in the United States. The company owns 52 hotels with a total of around 13,000 guest rooms in 15 city and resort markets. For more information, visit http://www.pebblebrookhotels.com and follow us at @PebblebrookPEB.

View source version on businesswire.com: https: //www.businesswire.com/news/home/20211026005847/en/

CONTACT: Media inquiries:

Jenn Parks 240-660-9483 (jparks@curatorhotelsandresorts.com)

For independent lifestyle owners and operators interested in joining Curator:

Jennifer Barnwell 240-507-1338 (jbarnwell@curatorhotelsandresorts.com)

Jenn Parks 240-660-9483 (jparks@curatorhotelsandresorts.com)

For companies and service providers interested in working with Curator:

Austin Segal 240-660-9428 (asegal@curatorhotelsandresorts.com)

KEYWORD: MARYLAND EUROPE SPAIN UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: ARCHITECTURE RESTAURANT / BAR HOLIDAY RESIDENTIAL BUILDING & REAL ESTATE ACCOMMODATION COMMERCIAL BUILDING & REAL ESTATE DESTINATIONS CONSTRUCTION & REAL ESTATE TRAVEL RETAIL REIT INTERIOR DESIGN

SOURCE: Curator Hotel & Resort Collection

PUB: 10/26/2021 9:56 AM / DISC: 10/26/2021 9:56 AM

http://www.businesswire.com/news/home/20211026005847/en

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