Family leaves Frontier Airlines flight in Denver after employee tells toddler to mask up

[ad_1]

AUSTIN (KXAN) – Rebecca Sylvia-Cramer believes masks protected her family.

“My son has a kidney problem and I’m pregnant so we can’t get sick,” she said.

The mother of two said it was annoying when Frontier Airlines told her that her toddler was breaking regulations because he was not wearing his mask on a flight from Denver to Austin.

“The biggest problem for me is that I was treated like a criminal and not a criminal,” she told KXAN.

Mann was taped to seat on Frontier flight after allegedly groping and assaulting flight attendants

Sylvia-Cramer, her 2 year old son, 4 year old daughter and mother did not fly home on Wednesday.

Sylvia-Cramer said her family was initially excited. She said her 2-year-old was a “corona baby” so he had never been on a plane. However, the experience was not what she expected.

“Well, I’ll say that the first time we were approached, [the flight attendant] didn’t come up to me, she went up to my son and told my son who is 2 years old and told him to stop playing with the armrest, ”said Sylvia-Cramer.

• Rebecca Sylvia-Cramer and her family (Courtesy of Rebecca)
• Rebecca Sylvia-Cramer’s 2-year-old son (Courtesy Rebecca)
• Rebecca Sylvia-Cramer and her family (Courtesy of Rebecca)

She said there were neither passengers in the row in front of her family nor in the row behind them.

Frontier Airlines adds the “COVID Recovery Charge” to the ticket price. Here’s what it covers

After that, she said, the flight attendant asked Sylvia-Cramer to tell her son to wear his mask, which was on a ribbon around his neck. Sylvia-Cramer, who gave her son a lollipop, told the flight attendant that he was hungry because the flight was delayed in Denver and they did not expect to have lunch this late.

“I had one [mask] ready for my two children and I said, ‘He’s eating now.’ I understand that when children eat they can take off their masks, ”she said.

Sylvia-Cramer said several flight attendants asked how old her son was. She asked one of them why they were asking her.

“I thought, ‘What’s going on? Do you think I am not obedient as I understand it, I am trying to get him to wear his mask. ‘ and [one flight attendant] said, ‘No, we’re just looking for numbers. We need to know if he’s a lap child or if he’s got his own seat. ‘”

According to Sylvia-Cramer, another Frontier Airlines employee boarded the plane and told her his manager was trying to decide whether her family should take another flight.

Sylvia-Cramer volunteered to get off the plane with her family because she no longer wanted to stop the plane.

“I got up and said, ‘I’m so sorry. I’m pregnant with two toddlers and I’m just doing my best, ‘”she tearfully recalled.

United, Frontier requires COVID-19 vaccinations for employees

She decided to drive from Denver to Austin with her family.

Frontier Airlines told KXAN that despite the family’s delay before departure, the flight “ended up arriving in Austin just three minutes after the scheduled arrival time.”

Regarding Frontier’s eating policy, the airline said: “Pulling the mask down briefly to eat or drink is allowed, but wearing the mask for long periods is not allowed.”

Frontier’s mask policy states, “As per federal law, the Centers for Disease Control (CDC) Order and Transportation Security Administration (TSA) security policy, all passengers and employees must wear face covering over their nose and mouth throughout the Frontier travel experience including at ticket counters, gate areas, baggage claim and on board all flights. ”

People with disabilities who cannot wear a mask can apply for an exception.

Frontier processed a refund for Sylvia-Cramer.

Shut down

Suggest a correction

Suggest a correction

[ad_2]