How SmileMD Regained Control of Business and Accounting Processes During Rapid Growth

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A dentist smiling with a happy, smiling patient.

AUSTIN, TX, UNITED STATES, Nov. 1, 2021 /EINPresswire.com/ – SmileMD is a rapidly growing provider of dental sedation services for young patients. The company started in Ohio and expanded into Kentucky with the aim of entering new US markets to meet the market’s needs for safe on-site anesthesia services for the dental office.

The company is currently in its fifth year of fiscal year and recently closed a Series A financing round to support its ambitious growth targets. During this expansion phase it became clear that SmileMD needed a robust solution to streamline their business and accounting processes.

SmileMD used several software programs for accounting, inventory management, purchasing and customer relationship management (CRM). Information was not exchanged between software applications and the company lacked visibility into business performance, which posed a variety of challenges during this initial start-up phase.

It became clear that the company needed to combine its business and accounting processes into one robust solution. After researching several solutions, the answer was the best Oracle NetSuite ERP solution. Our team at Finlyte has partnered with SmileMD to provide expert NetSuite ERP implementation services.

๐—•๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—–๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ๐˜€ ๐—ง๐—ต๐—ฎ๐˜ ๐—ก๐—ฒ๐—ฒ๐—ฑ๐—ฒ๐—ฑ ๐˜๐—ผ ๐—•๐—ฒ ๐—”๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€๐—ฒ๐—ฑ
SmileMD was growing so fast that their existing systems and software couldn’t keep up. They had to stabilize the business and accounting processes so that they could use the new financial resources for the strategic growth of the company. There were specific issues that needed to be addressed:

โ€ข A lack of transparency exposed the company to wasted, missing, or damaged inventory
โ€ข Could only estimate inventory usage and had no insight into where everything was going
โ€ข Required to bring data together to support strategic planning for future growth
โ€ข Valuable business information was not shared through the software platforms
โ€ข Unable to drill down to monitor cash flow in and out of the company

The NetSuite ERP platform has met these challenges to provide SmileMD with the stability it needs to streamline important processes, make performance transparent and prepare the company for the next phase of growth.

๐— ๐—ฎ๐˜…๐—ถ๐—บ๐—ถ๐˜‡๐—ถ๐—ป๐—ด ๐—š๐—ฟ๐—ผ๐˜„๐˜๐—ต ๐—ฃ๐—ผ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ฎ๐—น ๐—ง๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—ก๐—ฒ๐˜๐—ฆ๐˜‚๐—ถ๐˜๐—ฒ ๐—˜๐—ฅ๐—ฃ ๐—ฎ๐—ป๐—ฑ ๐—™๐—ถ๐—ป๐—น๐˜†๐˜๐—ฒ
The Oracle NetSuite team recommended that we implement the NetSuite ERP solution for SmileMD, as we use our expertise to support growth companies in their initial phase.

During the implementation project, our goal was not only to address SmileMD’s key challenges, but to position them for long-term growth as they expand from operating in two US states to potentially dozens of states.

Our team of implementation experts has adapted the NetSuite ERP platform for SmileMD to your individual requirements:

โ€ข Consistent accounting and business data in one central location
โ€ข Establish a more detailed ledger to accommodate the growing operational reality
โ€ข Immediate visibility so SmileMD can understand inventory usage
โ€ข Allows SmileMD to set up KPIs to track usage and costs by patient and location
โ€ข Using smart templates that worked for previous healthcare companies
โ€ข Implemented the appropriate fixes without negatively affecting other aspects
โ€ข helped build a foundation to support future growth in other US regions

Our team solved every challenge that came up during the implementation project so there were no surprises when the platform went live. In addition, we have provided users and other stakeholders with the knowledge they need to use the platform according to their role in the company.

๐—ง๐—ต๐—ฒ ๐—ฅ๐—ฒ๐˜€๐˜‚๐—น๐˜๐˜€ ๐—ผ๐—ณ ๐—œ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ ๐—ก๐—ฒ๐˜๐—ฆ๐˜‚๐—ถ๐˜๐—ฒ ๐—˜๐—ฅ๐—ฃ ๐—ฃ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ
The SmileMD team saw immediate results and gained insight into how the company worked and where it could be improved. Before using NetSuite ERP, they couldn’t connect the dots because their data was separated. Now they could see how it all came together to run the business smarter.

โ€ข Increased transparency of inventory usage on a daily basis compared to sporadically before
โ€ข Ability to optimize inventory after determining that only half of the inventory has been used
โ€ข Stabilized key business and accounting processes vs. separate activities
โ€ข Able to track cash flow or not see where money is flowing in and out of the company
โ€ข Prepare clear and transparent financial reports to enable the company to receive additional funding during the next phase of expansion

Now the company is ready to scale as it has a strong foundation to support rapid growth. We continue to partner with SmileMD by providing NetSuite optimization support to address new, complex business and accounting challenges.

โ€œMoving to NetSuite ERP brought everything together in one place to give us the insights we needed,โ€ said Todd Kohl, VP Operations and Logistics. “In particular, having access to real-time data enabled us to keep track of inventory in ways we couldn’t before, which has helped avoid wasteful spending.”

โ€œI appreciate the expertise of the Finlyte team, who use their knowledge of business and accounting situations to come up with solutions, fix problems and resolve challenges before we go live with NetSuite. Because of their excellent work helping us reach every milestone during the implementation project, we are continuing to work with Finlyte for post-go live support as we prepare to enter new markets. “

– Learn more about our NetSuite ERP implementation capabilities for healthcare organizations.

– Is your organization growing fast? Contact us today to discuss a solution that implements the Oracle NetSuite ERP platform to streamline business and accounting processes.

Austen Wise
Finlyte partner
+1 512-975-2328
email us here

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November 01, 2021, 14:00 GMT


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