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PHOENIX, July 15, 2021 / PRNewswire / – Nexa Receptionists Holdings LLC (“Nexa”), the leading provider of technology-enabled business services to businesses of all sizes in the United States, today announced the acquisition of Client Chat Live, a full-service live chat and text company based in Austin, Texas. The acquisition expands Nexa’s technology-based and personal service offerings to include Nexa Chat & Text and now offers a complete omnichannel solution for answering calls, inbound and outbound sales as well as customer and patient admission services.
Rather than relying solely on Artificial Intelligence (AI) and automated bots to drive customer communications, both companies have developed solutions that bring technology and expertly trained professionals together to deliver authentic, large-scale experiences. By acquiring the proprietary technology of Client Chat Live and its skilled employees under the Nexa brand, Nexa is expanding its range of services to include live chat and text messaging.
“Client Chat Live has become a trusted name in the industry, and joining the Nexa family enables us to continue our mission of empowering businesses of all sizes to improve customer service, marketing and sales at scale,” said Jeff Mosler, CEO of Nexa. “It fits perfectly with Nexa, as Client Chat Live already had a strong business model in the legal and home services sector and customer loyalty is one of the strongest we have seen in the SME and SME categories.”
As Nexa and its customers experience tremendous growth, its executives are constantly looking for ways to leverage new technology and innovation to help home services, healthcare, legal, real estate, e-commerce, and retail businesses scale operations and sales to support. The technology-enabled, human-powered foundation on which Nexa is built enables companies to do this and deliver human-centered experiences to their customers and prospects, be it via voice, web, chat, or text.
“51 percent of consumers say a company needs to be available around the clock, and 41 percent expect companies to offer chat and SMS customer service,” said Mosler. “With this new omnichannel solution, Nexa can now serve our customers through all the channels their customers want, maximizing the opportunities for more sales, higher customer loyalty and better service.”
“Since our inception, our mission has been to help our customers succeed by helping them grow growth through human-powered technology, and now through Nexa we are able to deliver on that mission with a wider range of services.” said Jon Cumberworth, CEO of Client Chat Live. “Our two companies not only fit together strategically, but our culture and work philosophy are also coordinated – focused on integrity and commitment to our employees and customers.”
The takeover will add a comprehensive range of functions to Nexas’ already solid service offerings with Nexa Chat & Text. Features are:
- 24/7/365 live chat and SMS with personal assistance: A real person who is available even in the middle of the night and on public holidays to answer questions, make appointments and qualify leads.
- Live phone broadcast: Connect qualified leads directly to a live Nexa agent for real-time lead conversion, scheduling, enhanced customer experiences, and more.
- CRM integration: Connect to your CRM to manage all lead and customer data in one place.
- Chat function installed on your website: Easily install text features or a chat box on your website that will appear automatically to increase engagement.
- Highly Customized Experience: Provide custom scripts and graphics so the entire experience represents your brand.
- Reporting and Analysis: Receive reports with chat and text details and integrate the tool with analytics to improve customer service, track leads and increase sales.
“We are looking forward to this next chapter and are pleased to be able to make this technology available to our customers and business partners,” said Mosler. “We also look forward to welcoming the Client Chat Live team to the Nexa family.”
To learn more about the 24/7/365 live chat and text services, visit nexa.com/24-7-live-chat-and-text.
About Nexa Receptionist Holdings, LLC
Nexa Receptionists Holdings, LLC is a leading provider of technology-enabled business services to businesses of all sizes across The United States, helping them grow and scale with expert answering, inbound and outbound sales, live chat and text messaging, and customer and patient admission services. The company launches with the following three brands: Nexa, Nexa healthcare and Warning messages. Headquarters in Phoenix, Ariz., Nexa was founded in 1982. For more information, see www.nexa.com.
Usefull links:
Nexa on LinkedIn
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SOURCE Nexa
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