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ORLANDO, Florida., October 7, 2021 / PRNewswire / – TOPdesk, a global provider of enterprise service management technology, is pleased to announce that TrustRadius has recognized it with the Tech Cares Award 2021. The award recognizes organizations that have provided their communities, customers and partners with excellent, first-class support and service over the past 12 months. TrustRadius’ Tech Cares Award 2021 is the second year in a row that TOPdesk has received this award.
Over the course of 2020, TOPdesk helped thousands of organizations cope with the challenges and turbulent nature of the global pandemic. In 2021, TOPdesk continued to focus on serving these and other customers and partners as they took steps from building remote environments to leading their teams and organizations through the ongoing health crises while maintaining services, growth and long-term continuous improvement.
TOPdesk continued to rely on its service and responsibility DNA and the three operational pillars of people, processes and solutions to serve its customers and employees. Through these efforts, TOPdesk can work more closely with customers to further their needs to configure, develop, pivot, grow and achieve their communication, service and support, ticketing and reporting goals.
“In addition to satisfied customers and committed employees, a responsible citizen and sustainable growth are also seen as two essential pillars for success,” said Ruben Franzen, President of TOPdesk US. “COVID-19 hasn’t slowed this down even as business was up and everyone exploring the ‘new normal’, but time and resources add to the success of our organization and our customers because it’s the right thing to do, especially now.”
TOPdesk’s leadership principles include helping others in need, including some clients in need of financial assistance, providing students during summer internships, and promoting STEM (science, technology, engineering, and math), according to the Association for Women in Science. But also volunteering, active involvement in charity organizations as well as diversity and inclusion are part of the corporate social responsibility standards and culture of the company.
TOPdesk has always had a strong focus on people (via profit), especially in these COVID times: In no region in the world were jobs lost due to COVID-19. Fixed-term employment contracts are also being extended, and the salary increases in the interviews continue as usual. TOPdesk has never stopped hiring new employees. The organization continues to support students worldwide through internships and develop deep professional qualifications.
In addition, our flagship event TOPdesk SEE was once again put online for free so that every service professional (customer and non-customer) could take part and gain insights into the decoding of customer satisfaction from world-famous experts (video playback: https://youtu.be / kc9oEk0Xvm4) .
“At TOPdesk, we recognize that we are not always on the front lines, saving lives and helping others recover from the pandemic and other global or regional challenges, but we do everything we can to promote the well-being of all those who we serve. including customers, communities and employees, “said Franzen.” Our corporate culture is shining through this difficult time and we are proving that we are more than able to adapt and continue our business, to serve our customers to the best of our ability and to ensure that employees are best able to serve and support their communities and their loved ones. “
The Tech Cares Award nominations are open to anyone, including those working within the nominated organization. All nominations have been thoroughly reviewed by the TrustRadius research team. The TrustRadius Tech Cares Award program shows how B2B technology companies respond to challenges like COVID-19 with grace, leadership, and continuity.
“Not only do we believe companies like TOPdesk deserve this recognition, we use their example in deciding how we can find new ways to give back,” said TrustRadius CEO Vinay Bhagat.
In addition to the nominations, the review process for the Tech Cares Award also included feedback from the reviewers from TrustRadius users. Organizations whose evaluations clearly showed the level of care teams and individuals cared about during this crisis were also recognized.
About TrustRadius
TrustRadius helps technology buyers make better decisions, enabling vendors to tell their unique stories, improve conversions, attract high intent buyers, and gain customer insights. Each month, over a million B2B technology buyers, more than 50% from large corporations, use verified reviews and reviews on TrustRadius.com to make informed purchasing decisions. Headquarters in Austin, TX, TrustRadius is supported by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.
About TOPdesk
Since 1993 TOPdesk has been helping companies improve their service delivery and create an environment in which their employees can develop. It does this with user-friendly, easy-to-integrate products that encourage collaboration, and with a highly committed team that thrives on learning, sharing knowledge and building partnerships.
Today, more than 900 employees work in 16 offices in 11 countries, helping a community of more than 4,500 organizations around the world provide better service. Customers rate TOPdesk at Gartner Peer Insights with 4.7 out of 5 points. TOPdesk also received an “Honorable Mention” in the Gartner Magic Quadrant for IT Service Management Report 2020, was recognized as a strong performer by Forrester, and received the “Best Customer Support” and “Best Usability” awards from TrustRadius. Please visit https://www.topdesk.com for more information.
Press contact:
Scott E. Rupp,
941-448-7566,
https://millerrupp.com/
SOURCE TOPdesk
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