Capital Metropolitan Transportation Authority Expands Use of Everbridge Platform to Enhance Employee and Community Safety
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BURLINGTON, Massachusetts – (BUSINESS WIRE) – Everbridge, Inc. (NASDAQ: EVBG), the world’s leading provider of critical event management (CEM), today announced that the Capital Metropolitan Transportation Authority of Austin, Texas, commonly referred to as Capital Metro, has terminated its deployment of the Everbridge platform for optimized operational communication in real time, connecting operators with dispatchers and internal security officers.
As the premier public transportation provider in Austin, serving a metropolitan population of over two million, Capital Metro operates bus, paratransit services, and a suburban rail system known as Capital MetroRail, and transports people, jobs, and communities through high-quality transportation connects to central Texas.
The transport operator’s MetroAccess program serves as a demand-oriented, shared transport service for people whose disabilities prevent them from using other bus and train services. The MetroAccess service complies with the Americans with Disabilities Act of 1990 (ADA), employs 350 vehicle operators and manages 240 vehicles.
“The Everbridge tool directly increases customer satisfaction, reduces overall risk, and improves operational safety and efficiency,” said Suzie Edrington, director of demand response operations at Capital Metro. “It is crucial that the drivers feel that they are being heard. This unique Everbridge effort hits the eyes and ears on the road and bridges a void in the transportation industry, especially when it comes to caring for people with disabilities. ”
“Capital Metro’s commitment to the safety of its commuters continues in its creative approach to streamlining internal processes and prioritizing employee feedback,” said Erin Edwards, Everbridge’s senior director of state and local government. “We are honored to serve the Capital Metropolitan Transportation Authority and provide Critical Event Management (CEM) solutions that help ensure a safe transit experience for their customers across Austin.”
Before using Everbridge, Capital Metro was built with a segregation between the MetroAccess frontline operators (hundreds of bus drivers) who had feedback from on-site commuters and the operations and support teams who respond and make changes for the continued Security and implementation of the changes you were able to make, quality service challenged by all.
By leveraging the Everbridge platform, Capital Metro has significantly enhanced its ability to introduce systemic operational improvements by creating an efficient means of delivering frontline operator feedback directly to the transportation company’s safety and support teams.
In addition, Everbridge platform helped Capital Metro relocate operations to deliver over a million meals to those in need during the COVID-19 pandemic. Instead of taking people to groceries (i.e., grocery stores) as is usually done with transit, they brought the groceries to the people to reduce the spread of the virus while ensuring that those in need were fed. During a recent snow storm, drivers were taking people to shelters, taking patients for dialysis and distributing water when the city’s water system was shut down.
The successful digital transformation of MetroAccess systems has helped to reduce countless incidents while at the same time taking liability and risks into account. Capital Metro receives around 700 reports annually from frontline operators using Everbridge’s automated communication methods. Today, feedback remains simple and immediately evaluated by the agency’s employees and implemented on a large scale in their operational system. This cuts the time it takes to implement improvements by weeks and months, gives frontline staff the reassurance that their input is being used and valued, and dramatically increases the amount of productive feedback the agency receives.
With Everbridge, Capital Metro today benefits from information it has never had before, provides validation to its unionized operators, and helps thousands of customers navigate their communities and navigate the world safely with better experiences.
Everbridge solutions are used by over 1,500 communities, counties, cities, states and countries in every major region of the world, including Europe, Asia, Oceania, the Middle East, Africa and the Americas. In the transportation industry, Everbridge serves the world’s leading transportation companies, including more than 400 aviation customers around the world, including seven of the top eight US airlines by market share, and more than 90% of major North American hubs.
Everbridge solutions are implemented in more nationwide deployments than any other vendor, enabling the public alert system for many of the most technically advanced countries including Estonia, Sweden, Norway, Iceland, Greece, the Netherlands, the United Kingdom, Singapore, New Zealand, Australia, Peru and several countries in the Middle East and Africa; entire states including California, New York, Andhra Pradesh, Kerala, Florida, Odisha, Connecticut, Massachusetts, Oregon, Vermont, Washington, DC, and the US Virgin Islands; Counties in 49 of the 50 US states and in all of the provinces of Canada, many of the largest cities in the world, and in support of the most populous Native American and First Nations tribes and indigenous populations around the world. Everbridge also operates the front end of the Integrated Public Alert & Warning System (IPAWS) gateway for the US federal government to complement its own communication channels for delivering live emergency and presidential alerts in the United States.
About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate business response to critical events to ensure People Safe and Organizations Running ™. In the event of threats to public safety such as active shooters, terrorist attacks or storms as well as critical business events such as IT failures, cyber attacks or other incidents such as product recalls or interruptions in the supply chain, over 5,800 customers worldwide rely on the company’s Critical Event Management Platform to quickly and to reliably aggregate and evaluate, to localize people and auxiliary workers at risk, to automate the execution of predefined communication processes through the secure provision to over 100 different communication modalities and to track the progress of the execution of reaction plans. Everbridge serves 8 of the 10 largest US cities, 9 of the 10 largest US investment banks, 47 of the 50 busiest North American airports, 9 of the 10 largest global consulting firms, 8 of the 10 largest global automakers, 9 of the 10 largest US-based healthcare providers and 7 of the 10 largest technology companies in the world. Everbridge is based in Boston with additional offices in 25 cities around the world. Please visit www.everbridge.com for more information
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